Golilo is hiring an Operations Assistant
Join our growing, dynamic and passionate travel team.
Company and Position Overview
Golilo is a bespoke travel agency that crafts personal, thoughtful and unforgettable experiences across Africa. We believe in unreasonably excellent service and are dedicated to sharing the best of our extraordinary continent with discerning guests.
We’re looking for an Operations Assistant who will play a vital behind-the-scenes role, taking ownership of operational tasks, coordination and admin. This role is crucial to helping Golilo grow while maintaining our high standards.
Location
Remote, with regular virtual and occasional in-person check-ins. Cape Town is preferred but not required.
You will need your own laptop or computer, phone and reliable internet access.
Contract and Remuneration
This is a three-month contract, with the possibility of an extension based on business needs and performance. Remuneration is market-related and dependent on experience.
Job Description: Operations Assistant
You’ll support our team, help the business run smoothly, and ensure the operational backbone of every guest journey is executed with care and precision.
This includes:
Liaising with suppliers (hotels, guides, restaurants, transfer companies, etc.), managing itinerary updates, and capturing accurate guest information.
Assisting with pre-travel preparation, including checklists, travel documents and planning personalised guest moments.
Handling supplier tax invoices, maintaining databases, and helping to manage internal processes and systems.
Supporting marketing with image sourcing and research.
About You
We’re looking for someone who:
Is highly organised and detail-oriented.
Communicates warmly, clearly and professionally.
Anticipates needs and solves problems proactively.
Works well both independently and collaboratively.
Enjoys variety in their day and manages shifting priorities with ease.
Has a genuine interest in travel, service, and supporting a growing business.
Has strong computer skills and is confident working across a range of online tools and platforms, from internet research to collaborating in shared documents and spreadsheets.
Why Join Golilo?
We’re a company built on passion, care, and a deep respect for Africa. You’ll be joining a dedicated team where your work truly matters — not only to us but also to our guests and the communities and environments their trips impact.
You’ll have the opportunity to:
Contribute meaningfully to exceptional guest experiences.
Shape internal processes in a growing company.
Work in a dynamic business with varied responsibilities.
Enjoy the flexibility of remote work in an environment built on trust, accountability and respect for your time.
Be part of a team that values excellence, kindness, and thoughtful travel.
Get in Touch
Please send your CV and a cover letter to explore@golilotravel.com.
Use “Operations Assistant - Your name” as the subject line.
Shortlisted candidates will be invited to a first-round interview, followed by a practical assessment.
